Customer Experience Management with Business

What You Will Learn

Discover the Art Of Creating Unique Customer Experiences

Customer Experience is more than customer service or person-to-person service. It is about using data analytics and technology to understand your customers’ needs and wants. Let your originality find new and exciting ways to engage your customers. Through Customer Experience Management with Business you will be equipped with skills to craft memorable experiences that will mark you as a game changer in many industries.


Learn about customer analytics, process innovation and digital technologies to drive customer experience, and gain hands-on experience in our innovative training facilities. Find your niche in a dynamic industry that provides 75%* of the jobs in Singapore.


With Customer Experience Management with Business you will be well prepared for a successful career in customer experience

and help your businesses to realise a positive impact on customer loyalty, higher retention, increase revenue, and growth.


With Customer Experience Management with Business, you will be well prepared for a successful career in customer experience.


  • Specialise in three key areas of customer experience — Business Management, Analytics and Customer Management

  • Develop skills to manage customers and help businesses remain profitable through good customer relationship management

  • Learn to identify customers’ needs, manage their expectations and deliver excellent experiences

  • Embark on a successful career in customer experience management across multiple industry verticals

Career Opportunities

As a Customer Experience Management with Business graduate, you can embark on a career in the hospitality sector or join customer experience teams at banks, contact centres, healthcare organisations, airlines, telecommunications, and retail companies. Explore careers in these exciting fields:


  • Brand and Loyalty Management

  • Customer Experience Management

  • Relationship Management

  • Retail and Merchandising

  • Sales and Marketing

  • Travel and Hospitality Services